The Venetian Las Vegas

The Venetian Resort Las Vegas (“Venetian”) is a property owned by Vegas Sands Corporation (“Sands”) that operates casinos, hotels, and resorts worldwide.   Sands’ resorts feature accommodations, gaming and entertainment, convention and exhibition facilities, restaurants and clubs, as well as an art and science museum in Singapore.  The Venetian Resort Las Vegas currently occupies 3 towers in the Las Vegas strip with more than 7,000 guest suites.

 

CUSTOMER CHALLENGE:

Wireless access has become an integral part of guest experience at the Venetian and helps bring in significant revenues for the Venetian.   The wireless network is also a critical part of the hotel operations and utilized by various business functions, including guest services, maintenance, housekeeping, and facility engineering.  The Venetian guest wireless performance was not meeting the Venetian’s guest and business expectations due to neighboring RF interferences, suboptimal configurations, and insufficient coverage in various areas.

 

HOW DID HC CONSULTING HELP:

Our team of wireless engineers worked closely with Venetian’s engineering team to review every aspect of the wireless network and performance.  We identified key performance indicators (“KPIs”) and correlated the KPIs to specific user experience and business metrics.  Our team collected data throughout the entire property, analyzed the configurations and RF settings, performed extensive testing in guest towers to help assess root causes to the poor user experience.  The data showed poor wireless user experience and performance directly and negatively impacted hotel business objectives and operations efficiencies.  The data driven approach allowed our team to create a get-well plan for the Venetian with short-term, mid-term, and long- term strategies with consideration of costs, time, and required resources.  We have also identified measurable metrics to help justify the investment in the optimization efforts.  HC Consulting helped optimize the wireless configurations and adjust radio settings and AP placements resulting in significant reduction of wireless related trouble tickets and customer complaints, an increase in guest satisfaction scores, and optimized performance of mission critical applications used by backstage staff.  

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